Senior eCommerce Manager (m/f/d)

In Short: We’re looking for a senior eCommerce operator (>3 years of experience) who wants to work closely with our brands, drive their growth and help shape Klar.

Apply by sending your CV to franz@getklar.com

✅ About Klar

  • Klar is the Data Operating System for growing eCommerce companies - Klar gives eCom brands a holisitc understanding of their business across their three main drivers of growth - customer acquisition, retention and profitability.

  • We work with over 1.000 eCom brands - leading brands like Loop Earplugs, Holy, Wild, Maniko, Armed Angels and hundreds more use Klar to make better decision every day.

  • We deeply empathise with the struggles of our customers - after having worked most of the last 10 years in e-commerce companies, we know their pain and built Klar to help.

  • Our guiding principle is Do Work You Are Proud Of - we emphasize long-term quality over short term results.

If you want to learn more about Klar, click here.

🤝 About The Position

As a Senior eCommerce Manager, you’ll become a key partner to our customers and a sparring partner to our internal Success team.

You’ll bring deep eCom expertise, structure and strategic insight — and you’ll directly influence customer outcomes.

The role focuses on ownership: you’ll work independently, collaborate closely, and elevate the entire team through your experience.

Your work covers three core areas:

1. Onboarding & User Activation

You’ll take a leading role in improving how customers adopt Klar:

  • Help customers understand and use Klar to its full potential

  • Create educational content, playbooks and scalable best practices

  • Identify improvement opportunities across activation touchpoints

2. High-Level Customer Strategy & Support

You’ll partner closely with top DTC brands across their lifecycle:

  • Run product demos and guide prospects through Klar’s value

  • Onboard new customers end-to-end

  • Act as a strategic growth partner on topics like performance, profitability, retention, and data

  • Troubleshoot issues and solve real operator problems in real time

  • Share learnings and benchmarks from 100s of brands to help them grow smarter

3. Product Feedback & Internal Collaboration

You’re in the best position to connect customer reality with product direction:

  • Gather structured insights from customer conversations

  • Translate operator challenges into product requirements

  • Work closely with Product & Engineering on roadmap decisions

  • Advocate for customer-centric improvements

⚙️ Our Offer

  • Deep access to the eCom world — see how leading DTC brands operate

  • Top-of-market compensation for senior operators - including a performance-based bonus component

  • Cross-functional learning (Success × Product × Engineering)

  • Work from anywhere  — Munich or fully remote

  • High autonomy, zero micromanagement

  • A team of strong operators you can learn from — and who will learn from you

💪 About You

  • You have 3–5+ years of hands-on eCom experience (brand or agency).

  • Your background can be in Performance, CRM, BI, Ops, Influencer or Shop Management — what matters is that you really understand how eCom brands grow.

  • You bring technical understanding of the modern eCommerce stack — e.g. Shopify or other shop systems, tracking setups, Tag Manager, attribution tools and integrations (Klaviyo, Meta, Google, GA4, etc.).

  • You’re comfortable digging into data, tracking issues and performance bottlenecks — not as an engineer, but as someone who knows how things connect.

  • You’re senior enough to work independently, own customer outcomes end-to-end, and structure complex problems.

  • You’re a numbers-driven thinker who can translate data into insights and actions.

  • You build relationships easily — customers trust you, enjoy talking to you, and see you as a sparring partner.

  • You’re curious, driven and learning-oriented — motivated by variety and continuous growth.

🏃Our Process

Fast, transparent, and personal — usually done within 2 weeks.

  1. Application review

  2. Intro call (30 min)

  3. Deep-dive conversation

  4. Meeting with the Co-Founders

  5. Offer 🎉

👋 How To Apply

Simply send your CV to franz@getklar.com

Please include a few words (or a video) why you think you are a great fit and what excites you about joining Klar.

We are looking forward to hear from you 😊